The headset should now pair to your device.Īfter following these steps, re-download the Audio Hub from your App Store, open it up, and click "Get Connected".Without that enabled I found the Wyze to be a bit clearer, I haven't tested them both with the Dolby Atmos turned on on the turtle beaches but from what i. Look for the 'Stealth 700 Gen 2' device in the list of available Bluetooth devices on the phone/notepad/laptop and select that.įor Stealth 700 Gen 2 MAX, there is only the one device, so choose that. Now turtle beach has the audio hub app which you can turn on superhuman hearing and also can connect to the doly Atmos sound app on computer and Xbox and that increases the clearness. Set your phone/notepad/laptop to search for Bluetooth devices. Please make sure you hold down the Bluetooth button long enough - 5 SECONDS or MORE - for the headset to FULLY enter Bluetooth Pairing Mode (voice prompt declares "Bluetooth Pairing") Press and hold down the headset's Bluetooth button until you hear "Bluetooth Pairing" play from the headset. Go back to the headset's Bluetooth button. This indicates that the Bluetooth profiles in the headset have been cleared. Keep holding down the headset Bluetooth button until you hear a series of tones play from the headset. (When the headset LED lights up, you can let go of the Power button, but keep holding down the Bluetooth button.) While continuing to hold down the headset Bluetooth button, press the headset Power button to power on the headset. Press and hold down the headset Bluetooth button. Power off the headset and disconnect the transmitter from your console or computer. Remove the Stealth 700 Gen 2 from your phone/tablet/laptop list of Bluetooth devices.Ĭlear the Stealth 700 Gen 2 Bluetooth profile by following these steps: After that, please try out the following. DO NOT SKIP A STEP!įirst, uninstall the Audio Hub application from your device. Hopefully this can help others to fix any Bluetooth issues they may have. Everything I found on my own, turned out to be missing one single step (clearing the device's Bluetooth cache). Do not interact with any other pop-ups that appear while the recovery process is underway, and do not unplug your headset during this process. This process will take 5 minutes and will open different windows. After searching the web and reading a ton of others issues and fixes a man named Rick at Turtle Beach finally helped me figure out what my problem was. If Windows Defender asks for permission, click the 'Allow Access' button to proceed. Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our site.So I had an annoying issue with Bluetooth connectivity. That's available directly on the main Turtle Beach website, and if you provide the team with your email address or Turtle Beach Case number they can provide assistance with your claim right there in chat. Re-download the mobile version of the Audio Hub for your phone if you previously uninstalled it. Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. You also have the option of hopping in to a Live Chat with the team. If using a different PC or laptop or USB port has no affect on your experience please remain patient for a reply from our Support Team since you already made mention of filling out a form. If you're going over the steps there and experiencing the same inconvenience, does using a different computer or laptop (or different USB port on your current PC) have any affect on the update process? If all is working to your satisfaction, re-connect your other USB devices to your computer.Īre you performing the process described at the link below? Are you still getting the message to update the headset Reconnect the headset to the smartphone via Bluetooth. Turtle beach stealth 700 gen 2 keeps disconnecting The Stealth 700 Gen 2 MAX For Xbox headset has a flip-to-mute mic. The Audio Hub should detect and update the headset (and transmitter, if applicable). Open your new version of the Audio Hub on your computer.Ĭonnect your headset (and transmitter, if applicable) to your computer's USB ports. Reboot your computer (completely, not sleep or hibernate). Then download the latest Audio Hub installers from and reinstall the Audio Hub on your computer and the app on the phone. Uninstall the Audio Hub app (In Windows, from Settings > Apps and Features). Please remove any non-essential USB devices before proceeding. Your keyboard and mouse are essential for controlling your computer, but your PC will work for our purposes without a webcam, video capture, an external hard drive, or similar. Disconnect all USB devices that aren't essential to the operation of your computer.
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